Service Areas & Locations
Six Convenient Locations Across Ontario
Feedback & Complaints Resolution
Order & Delivery Questions
A: After placing your order, you can call our delivery support line or email us for real-time updates.
A: We deliver 12:00 - 23:59 daily across Brampton, Mississauga, Milton, Halton Hills, Oakville, and Burlington. Same-day delivery available.
A: Orders can be modified or cancelled within 30 minutes of placement. Contact our order support team immediately at orders@weedistillery.com or +1(905)904-6540.
Product & Inventory Questions
A: Our cannabis education team offers free consultations to help you select products based on your experience level, desired effects, and consumption preferences. Book online or call +1(905)905-6540
A: Our website reflects real-time inventory. For specific product availability, call your local store directly or email us directly at orders@weedistillery.com.
A: While Health Canada regulations prevent returns of cannabis products, we guarantee product quality. Contact us immediately if you have any quality concerns, we'll make it right.
Payment & Pricing Questions
A: We accept cash, and through email transfer. Payment is required upon delivery or pickup.
A: We strive to offer competitive pricing. While we don't formally price match, we regularly review our pricing to ensure value. Contact us to discuss specific concerns.
Education & Safety Questions
A: Yes! We offer free consultations, beginner workshops, and comprehensive educational resources. Our cannabis educators specialize in helping new users start safely.
A: Store in original packaging, in a cool, dry place, away from children and pets. Avoid direct sunlight and extreme temperatures. Our team provides detailed storage instructions with each purchase.
Feedback & Complaints Resolution
Your Voice Matters
- 📧 General Feedback: feedback@weedistillery.com
- 📞 Feedback Hotline: +1(905)904-6540
- 🌟 Online Reviews: Google, Leafly, Weedmaps
- 📱 Social Media: @weedistillery on all platforms
Step 1: Immediate Acknowledgment
- Within 2 hours: Complaint received and ticket created.
- Assigned specialist: Dedicated resolution team member.
- Initial contact: Phone or email response with timeline.
Step 2: Investigation & Resolution
- 24-48 hours: Full investigation completed.
- Solution proposal: Specific resolution plan presented.
- Manager review: Senior team oversight for complex issues.
Step 3: Follow-up & Prevention
- Resolution confirmation: Ensure satisfaction with outcome.
- Process improvement: Use feedback to enhance service.
- Ongoing relationship: Maintain positive customer relationship.
- 48-hour response for all complaints.
- Manager escalation for unresolved issues.
- Corporate oversight for serious concerns.
- Fair compensation when appropriate.
- Process improvement based on feedback.
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After-Hours Support
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
Emergency & After-Hours Support
Emergency Hotline: +1(905)904-6540
We're Available For:
- 🚨 Delivery emergencies and safety concerns.
- 🚨 Product quality or safety issues.
- 🚨 Medical cannabis urgent consultations.
- 🚨 Security or safety incidents.
- 🚨 Payment or fraud concerns.
Hours: 12:00 - 23:59 Daily
Available Services:
- 📞 Voicemail with next-day callback guarantee
- 📧 Email support with morning response
- 💬 Automated chat with urgent escalation
- 🌐 Online ordering and account access
- 📍 Store location and hours information